card load failed but funds were still debited from wallet

Started 24 Oct 2026 · 09:18 · 4 replies · 256 views

Page 1 of 15 posts

throwaway_ledger

Jr. Member

24 Oct 2026 · 09:18#1

Client loaded $2,000 to a card. Transaction failed on the card side but the funds were debited from the wallet.

Support says they're investigating but it's been 48 hours. Funds are in limbo.

6 thanks

Ravenstack

Senior Member

24 Oct 2026 · 09:35↑ replying to #1 #2

Which provider?

2 thanks

throwaway_ledger

Jr. Member

24 Oct 2026 · 09:52↑ replying to #2 #3

Gnosis Pay

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nullroute

Senior Member

24 Oct 2026 · 10:08↑ replying to #1 #4

If the transaction is confirmed on-chain, the funds exist. The issue is on their internal ledger.

This is why you never load more than you can afford to have stuck in processing. 48 hours is not unusual for failed loads to resolve.

4 thanksopsec is a process, not a purchase

grindstone

Senior Member

24 Oct 2026 · 10:25↑ replying to #1 #5

load small amounts

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