Net-30 came and went, $4.2k pending, AM has gone quiet

So I posted in July about my best month ever on a nutra offer. $4,240 approved, network is net-30, terms say the 15th.

It's the 19th. Nothing. AM read my message on Friday and didn't reply. Meanwhile their Telegram is up and they're posting new offers like nothing's happening!!

Is this normal or am I about to get burned? First time I've had this much sitting anywhere.

Name the network. That's the whole post you should have written.

Don't want to burn the relationship if it's just accounting being slow. Mid-tier one, four years old, decent rep on here.

you're protecting the relationship of someone who owes you 4k and won't answer. read that sentence back mate

Before anything else, be honest with yourself about whether your traffic quality is the real story here, because if it is, none of the below helps and you'll find out fast.

Assuming it isn't: 1) cap your spend on them today. Not as a threat, no announcement, just stop the volume. If someone comes back inside an hour asking why the traffic died, you've learned the money exists and you matter. If nobody comes back at all, you've learned something worse, and you learned it without spending another week's budget finding out. 2) Get off chat. Email the AM, cc whatever billing address is on the invoice, state the amount, the terms date and one question: what date will this be paid. Not a complaint, a date. Chat is for chatting; email is what people forward internally when they want cover.

3. When they do answer, ask to move to weekly on a lower cap rather than net-30 on a big one. Most networks say yes, because it's cheaper than losing a buyer, and it caps your exposure at about a week's spend from then on. I run everything weekly now and I sleep.

Four days late is annoying and survivable. Two weeks with no written reply is when you write the thread naming them.

Had this exact thing in 2023 - 6k, net-30, silence for nine days. Capped the traffic like Marta says and the AM phoned me - actually phoned, with a voice - inside two hours.

Turned out their processor had frozen a batch and nobody wanted to be the first to say it out loud. Paid eleven days late in the end. Point being the silence had nothing to do with me and I spent a week assuming it did. How much are you still sending them a day?

Update - paid Friday, full amount.

Capped spend Tuesday morning, had a reply by lunchtime, and it was exactly what grubstake described, a processor thing on their side. Moved to weekly at a lower cap and they didn't even push back, took two messages.

Still can't believe the fix was to stop sending traffic. Feels completely backwards and it worked in about three hours!